Dr. Eileen Tan

The staff nurse at the counter was friendly, detailed and patience. Is always better than govt doctor, charges are not far from Govt hospital.

Medical Negligence at Mt Elizabeth Radiology Center (level 2) on 14 August 2026. I have submitted details via email and feedback form on the complete unprofessionalism of the nurses and radiologists here. Please conduct a thorough investigation and respond to my email. tldr, all 3 of my CT scans and ultrasounds were delayed by 2 hours with ZERO communication from anyone (it seems like no one was even aware i was there despite having scheduled appointments + registration). Every other patient had theirs on time, but i was left waiting for hours on end and had to continuous remind the staff that no one had attended to me. Something terribly went wrong during my CT scan with contrast, resulting in severe pain in my hand (where the contrast was injected at high speeds), swelling and numbness. Had to go for emergency x-rays to check if any contrast solution had leaked out, and doctor said likely the saline solution had leaked into my soft tissues causing the excruciating pain. I asked for painkillers as the pain felt like a first degree burn, and the nurses had the cheek to ask me to go up to the pharmacy to get some. At least the doctor had some sense, and asked them to bring it down to me, as I was in immense pain. I was also given antibiotics in case of any infection. I am very certain that something went wrong during my visit. The staff were disorganized, there was so much miscommunication and zero handover. Also, a CT scan with contrast should not cause so much pain. Was the nurse who administered the catheter to me new and inexperienced? She seemed very confused in our interactions. Did the radiologist team inject the right solutions and at an appropriate pressure? I had informed them of intense pain from the start. Did the saline solution leak out because of medical negligence? No one is giving me answers, and brushing my experience off as rare and that people usually don't feel pain from contrast (including both radiologists). But my hand is swelling and bruising, which means something went terribly wrong. The pain is getting worse over time. I will be reporting this case to MOH for their investigation on medical negligence and malpractice at Mt E Novena.

We like to express our Gratitude to the wonderful Ms Chesmine of Radiology department and the caring medical professionals from Radiology and Nuclear Medicine. Ms Chesmine is very warm and utmost patient with all the patients and she helped my mum throughout the whole process of her visit here today. We like to express our gratitude to her and the wonderful people here at Mount Elizabeth Novena. Thank you Ms Chesmine and everyone at Mount Elizabeth Novena for your exceptional service and care that brings warmth and smiles to us today. ❤️

I cannot recommend this hospital enough! A huge thank you to the nurses of Ward 11! Angie, Khet, the Singaporean nurse with glasses who I forgot to ask the name of but did so much for me, and the entire team of nurses were so kind, patient and lovely throughout my stay! Thank you also to Dr Calvin Koh for his guidance, expertise and kindness! Also, a giant shoutout to the billing department who worked out everything with my insurance! The room is incredible with awesome amenities (love the TV! The free news was also pretty awesome!). The food is amazing too, even though I had to have a super bland diet! The porridge was actually really yummy. Really loved my entire stay here! Every element was so thoughtful and every person I interacted with was really caring. Honestly, they really allow you to focus on recovering. It was a very stressful and painful time for me, and being in such a wonderful hospital really helped me to focus on recovering. Thank you, Mt E!!

Great valet service. Parking Was full and the person was helpful that allowed me to make it for my appt