Dr Justin Rome

Becoming a BSG patient has been an absolute game changer for me. I've specifically had PRP and scalp camo have delivered major results that have surprised many friends and family members. On top of that the facilities and staff are top notch. I truly can't recommend them enough.

I chose this clinic based on its reputation and invested exactly $8,000 in a hair transplant procedure along with a PRP package they promoted, expecting a meaningful and professionally guided outcome. The staff I interacted with in person were courteous and professional. However, my overall experience has been disappointing. During my consultation, I was told I was a strong candidate with sufficient donor hair to achieve noticeable coverage. Based on that information, I felt confident moving forward with what is a significant financial and personal decision. However, on the day of the procedure, the medical assessment differed in a meaningful way from what had been communicated. The discrepancy was significant enough that the staff contacted the consultant who initially evaluated me early that morning to clarify what had been discussed. By that point, I had already paid and was present for the procedure, which made it difficult to reconsider or change course. In the months following, I attended regular follow-ups (approximately every two months) along with the PRP sessions I had purchased. I was consistently told that the crown area can be slower to respond due to circulation and that results would improve within a 12–18 month timeframe. Unfortunately, I have not seen the level of results I was led to expect within that period. I have included before and after photos for context so others can make their own assessment. My concerns were eventually reviewed with Dr. Rome who met me in person and acknowledged that the outcome did not meet expectations after approximately 16 months. However, the proposed solution was additional other treatments including Exosomes and/or Scalp Camouflage, which do not address the core issue of the discrepancy between the consultation and the outcome. Given the circumstances and the size of the investment, I requested a partial refund. I made this request respectfully and provided detailed context, and I have followed up three times over the past 10 weeks without receiving any response. My intention in sharing this is not to discourage others, but to encourage prospective patients to: - Ensure consultations are conducted or confirmed by a qualified medical professional - Get clearly documented expectations and limitations in writing - Be aware that reviews for different services are combined and not specific to hair transplant outcomes For an $8,000 procedure, clear communication, consistent evaluations, and timely responses to post-procedure concerns should be the minimum standard. My experience did not meet that expectation, and I hope the clinic addresses these gaps. For additional context, the photos I posted are taken by them. The photo on the left (which some may assume is after the procedure) is actually from before the procedure. I am sharing this to help illustrate the level of change following treatment.

Amazing !!!! Best experience! There team is amazing !!!!!!!! Just got my hair transplant 6 days ago and I’m loving my results and the 1 on 1 attention to detail

I had my hairline transplant done just a few days ago, and I am so happy I went with BSG. It was a long day, but they were the most accommodating people. As someone with a disability, you never know how helpful people are going to be, but they went above and beyond to accommodate me and make sure that I was comfortable. If you are looking for a hairline restoration, look no further because these are the best of the best. Thank you to the entire team!

Look closely at the reviews and separate out ones that are for their haircut services and ones that are for their hair loss services. They are only after your money! I had a consult and decided to try their topical hair loss formula - it was awful. Way too thick, pasty, etc - so I immediately said this would not work for me and requested a refund. Was told it was not possible bc this formula was “just for me” … please, it was a generic hair loss formula. $250 totally wasted. Yet, they continued to hound me to try and sell me on one of their hair transplants (have you seen the reviews - I think I’ll pass). Always conveniently having last minute and social media discounts. Don’t waste your time - found a great doctor with a great topical that has yielded incredible results for me.